Job Description

Customer Advisor - Private Medical Insurance

Do you love helping people and making a real difference?

Are you someone who thrives in a fast-paced environment and builds great relationships with ease? If you’re passionate about delivering brilliant service and supporting people when they need it most – we’d love to hear from you.

Our standard full-time contracts are for 35 hours per week (with options for part time working, after the initial 18-week full time training period). However, we want you to have the flexibility to increase your working hours if it suits you, so we also offer a 40-hour contract which has an enhanced salary of up to £33,885 (after the initial 18 week training period)

Flexible shift pattern between 08:00 - 18:30, Monday – Friday

A bit about the job

You’ll be the first point of contact for customers making a health insurance claim. Whether it’s booking an appointment, sorting out a bill, or arranging overnight care – you’ll guide them through every step.

You’ll help customers access the private treatment they need, from outpatient tests to aftercare. You’ll also handle occasional complaints, with full support from your team. It’s a role that really matters – and one where you can make a big impact.

Skills and experience we’re looking for

- Great communication skills and experience in a customer-facing role. - Empathy and the ability to support people through difficult times. - A natural problem-solver who asks the right questions to get things done. - Detail-focused and confident making decisions based on facts. - Insurance or financial services experience is a bonus – but not essential.

What you'll get for this role

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

Starting salary between £26,900 and £29,650 (depending on location, skills, experience, and qualifications) Our standard full-time contracts are for 35 hours per week (with options for part time working); we also offer a 40-hour contract which has an enhanced salary of up to £33,885.

Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s.

Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

Aviva-funded Private Medical Benefit to help you get expert support when you need it

Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts

Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

Brilliantly supportive policies including parental and carer’s leave

Flexible benefits to suit you, including sustainability options such as cycle to work

Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

We take your wellbeing seriously with lots of support and tools