Job Description

Role Summary HCLTech is hiring a Customer Delivery Head (CDH) to own end‑to‑end service delivery and P&L for a large portfolio of enterprise clients. This role is accountable for delivery excellence, financial performance, client satisfaction, and leadership of global teams across complex IT services engagements. Key Responsibilities Full P&L ownership: revenue growth, margins, forecasting, and cost optimization Drive stable, SLA‑driven delivery with strong governance and operational rigor Implement strong governance models aligned to ITIL / Agile / DevOps / Managed Services frameworks Lead governance forums (such as SteerCo, Exec Reviews, Ops Governance) and manage escalations Lead transitions and transformations in run and new deliveries Ability to scale operations while driving cost efficiency and innovation Partner with Sales/Pre‑Sales on new wins, renewals, and account growth Build and lead senior delivery leadership teams, talent and succession management Ensure adherence to security, compliance, audit, and regulatory requirements

Experience & Profile 20+ years in IT services / digital / infrastructure services Prior role as DU Head / Practice Head / Large Account Delivery Leader Proven P&L ownership of multi‑million‑dollar portfolios Strong experience with global delivery models (onshore/offshore/nearshore) Track record in enterprise client management and large‑scale transformations

What Success Looks Like Consistent margin improvement and revenue growth High client satisfaction and contract renewals Stable operations with reduced escalations and risks Visible impact through automation, transformation, and innovation adoption Strong leadership bench and low critical‑talent attrition