Job Description

Audi Leicester is seeking a professional and customer-driven Bodyshop Advisor to join our team and help deliver a class-leading cosmetic repair experience aligned with Audi's premium standards.

This role is ideal for someone who enjoys working with customers, has a keen eye for detail, and thrives in a fast-paced automotive environment.

The Role As Bodyshop Advisor, you will be the main point of contact for customers visiting our Bodyshop. You will actively consult with customers to identify cosmetic repair opportunities, guide them through the repair process, and ensure their experience is seamless from initial enquiry through to vehicle collection.

Your responsibilities will include:

- Welcoming and consulting with customers visiting the business. - Inspecting vehicles and identifying potential cosmetic and body repairs. - Creating accurate and timely repair quotations. - Proactively following up on repair opportunities to maximise conversion. - Booking work into the Bodyshop and managing the repair workflow. - Liaising with technicians and other departments to ensure smooth progress. - Keeping customers informed throughout the repair journey. - Ensuring completed work meets Audi quality standards. - Delivering a premium, class-leading customer experience at every touchpoint. - Maintaining accurate records and ensuring compliance with dealership processes.

About You We're looking for someone who combines strong customer service skills with commercial awareness and attention to detail.

You will ideally have:

- Previous experience in a Bodyshop, service advisor, or automotive customer-facing role. - Excellent communication and interpersonal skills. - Confidence discussing repairs and costs with customers. - A proactive, sales-focused approach to identifying and converting opportunities. - Strong organisation and follow-up skills. - A high standard of professionalism and presentation. - The ability to manage multiple jobs while maintaining quality. - Full UK driving licence.

Why Join Audi Leicester? Represent one of the world's leading premium automotive brands. Be part of a professional and supportive team. Opportunity to influence customer satisfaction and Bodyshop performance. Ongoing training and development within a respected dealer group.

Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

Enhanced Holiday Entitlement – 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work