Job Description

About the Role We are seeking an experienced and driven Contract Manager to oversee a well-established cleaning contract across approximately 30 sites in the Humber region. With the contract fully mobilised and operating smoothly, this is an exciting opportunity for a proactive individual to step in and make a tangible impact—driving performance, strengthening relationships, and elevating service delivery standards. Key Responsibilities

- Manage and oversee cleaning operations across 30 sites, ensuring consistent high standards - Lead, support, and develop a team of approximately 40 staff - Ensure all service level agreements (SLAs) and KPIs are consistently met or exceeded - Build strong, positive relationships with clients and stakeholders - Handle day-to-day HR elements including performance management, absence, and employee engagement - Monitor performance metrics and produce monthly reports and presentations - Identify opportunities for continuous improvement and implement best practices - Conduct regular site visits across the Humber region About You Proven experience managing cleaning contracts within an FM environment Strong people management skills with a genuine passion for leading and motivating teams Excellent interpersonal and communication skills – a real “people person” Comfortable managing HR-related responsibilities Highly organised with strong attention to detail Confident IT user, particularly with Excel (reporting, data analysis, presentations) Full UK driving licence and willingness to travel across the Humber region

What We Offer Competitive salary of £36,000 32 days annual leave Opportunity to take ownership of a stable, well-run contract and make a real difference Supportive and collaborative working environment Career development within a growing FM organisation