Job Description

About Us Tradezone is Australia’s fastest-growing electrical wholesaler, leading the way in innovation and technology within a vibrant and thriving industry. As part of the Kingston Group, a respected family-owned business, we take pride in nurturing a collaborative and forward-looking workplace.

About the Role Working as part of our Local Customer Service / Account Coordination team, you’ll be the first point of contact for our customers, delivering outstanding service in a fast-paced environment.

Responsibilities

- Be the face of Tradezone to our Customers – First impressions last and we pride ourselves on providing a seamless Customer Service experience from Order, Pick & Receive lifecycle - Know our business - Take accountability for each call, ensuring that as the first point of contact, you have enough information to provide a solution or have the ability to walk the customer through next steps - Showcase your interpersonal skills through people first service– from providing IT support to walk our customers through the online ordering process to identifying upsells through aftercare – seamless service will ensure your success What We Offer A chance to showcase your skills in an established Company that values your time A small close knit team that will support you in your 1st week, 1st month, 1st year and beyond - you'll enjoy the diverse and vibrant atmosphere The ability to effectively manage your workload through set work times, set hours and set daily tasks

Required Knowledge and Skills Self-motivated and resilient mindset through a strong career in Customer Service – shown through your work history Interpersonal skills that showcase your ability to ‘lead from the front’ to our Internal and External stakeholders (Customers & Suppliers)