Job Description

At Berneslai Homes, we strive to be an ambitious, forward-thinking social housing provider and employer. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley.

Managing around 18,000 homes on behalf of Barnsley Council, our ‘3 Cs’ values are at the heart of all we do here – we promise to always put the Customer first, have a Can do attitude to make change happen, and stay Curious to make sure we get things right.

We’re proud to announce that we are the first local authority to achieve the highest C1 grading from the Regulator of Social Housing following our recent inspection. This outcome means that we meet consumer standards as a landlord, identify when issues occur, and implement plans to prevent recurrence—demonstrating our commitment to providing high-quality homes and prioritising tenant safety, needs, and well-being.

The Income Assistant role:

We have an exciting opportunity to join our Income team as an Income Assistant!

The Income Assistant role will deliver a high-quality debit management and rent arrears recovery service in accordance with the organisations policies and procedures whilst providing a responsive income management information and advisory service that is accurate and supportive to customer needs and aids the sustainment of tenancies.

Key duties and responsibilities of our Income Assistant:

- Liaise with and assist front line services with customer enquiries on rental matters. - Advise and support internal services on rental issues in order to provide an effective customer and estate management service. - Provide a responsive service to customers’ enquiries/concerns on rental issues. - Update the housing management IT system by setting up rent and sundry accounts within appropriate timescales to ensure payments can be processed to the account and the organisation’s income stream is maintained. - Determine and process the customers’ preferred payment option including the calculation / amendment of direct debits / standing order. - Investigate credits and transfers on accounts and arrange prompt repayment where appropriate.

What we’re looking for in our Income Assistant:

- 4 GCSEs Grade 4 or above (A-C Grade) or equivalent qualification OR ability to demonstrate relevant experience. - Demonstrate a positive, flexible approach to team working, be self-motivated and responsive to change. - Experience of working in a Housing/Finance environment involving the recovery of income and maintaining accurate records. - Experience in interviewing and negotiating agreements/actions with customers. - Experience of working with software applications including Microsoft Office and bespoke databases. - Ability to organise and prioritise own workload with minimum supervision.

What you might be asking is, why work for us?

We are proud to put our people first! By joining Berneslai Homes, you will have access to a wide range of employee benefits including:

- Agile Working Package - Excellent Pension Scheme - Discounted Gym Membership - Health & Wellbeing Checks - Fantastic Training and Development Opportunities