Job Description

Role: F&B Supervisor - Arcus at The Imperial (New Opening Hotel)Location: Bloomsbury, London 40 HoursAbout Us: This summer, we open the doors to our fully re-imagined hotel, The Imperial – a new lifestyle offering within our portfolio. With 357 bedrooms, multiple dining venues, a workout studio. Arcus is the new destination rooftop bar - this will be a new beacon, bang in the heart of Bloomsbury, London. About the Role: We’re searching for a dynamic, hands‑on F&B Supervisor to help lead our restaurants, bars and event spaces. You’ll be right at the heart of the action driving exceptional service, motivating the team and making sure every guest leaves buzzing with a great impression.What You’ll Be Doing: Oversee daily service across all F&B outlets, ensuring every plate and pour meets our standardsSupport your line manager with performance updates, team leadership and departmental coordinationBuild strong relationships with guests and colleagues, resolving issues with confidence and professionalismDrive high standards in cleanliness, hygiene, safety and presentationManage stock ordering, rotation and cost controlOwn staffing and rota support — adjusting labour to match business flowMaintain impeccable cash‑handling and billing proceduresEnsure events, meetings and function spaces are perfectly set and ready to impressLead pre‑shift briefings, motivate the team and ensure everyone knows the planJump between outlets as needed to keep service smooth, consistent and guest‑focusedChampion a positive, collaborative culture where the team can thriveWho You Are: Experienced Supervisor or Manager in hospitality — restaurant, bar, café or hotelConfident in people leadership, guest engagement and problem‑solvingStrong understanding of customer service excellenceLevel 2 Food Safety & Hygiene (or willing to obtain), plus L2 APLHCompetent with MS Office, numerate, literate and able to communicate in English at CEFR B2 levelMotivational, organised and ready to lead from the frontDesirable: knowledge of drinks, stock control, AV set‑up and Micros systemsWhat’s In It for You: 28 days holiday, rising to 33 with length of service (including bank holidays)Access to ILH Training Academy programmes, apprenticeships and supported studyHoliday Purchase SchemeComplimentary uniform dry‑cleaning, plus discounted personal dry‑cleaningInterest‑free Season Ticket LoanWorkplace PensionTeam Member flat rate and 50% friends and family hotel discount50% discount across ILH F&B outletsDiscounted drinks at Blooms CaféEmployee‑funded Health Cash PlanLocal Bloomsbury discountsEarly Pay accessShopping discounts with selected retailersSalary sacrifice schemes including nursery care, cycle to work, and technologyAccess to mental health first‑aiders, wellbeing support and the Employee Assistance Programme Ready to Lead from the Front?If you thrive in a fast‑paced hospitality environment and love inspiring teams to deliver unforgettable experiences, we’d be excited to hear from you!