Job Description

Scheduling & Service Delivery CoordinatorNurse Next Door Melbourne NorthPermanent Part-Time | 30 hours per week | Melbourne North💗Ready to keep service delivery moving in a fast-paced care environment?At Nurse Next Door Melbourne North, we are local owners on a mission to deliver a better in-home care experience through Happier Ageing®.We are seeking a Scheduling & Service Delivery Coordinator to join our core operations team. This role is ideal for a highly organised, self-led, solutions-focused operator who can stay calm under pressure, manage change quickly, and help ensure our service delivery runs smoothly every day.You will be at the centre of daily coordination — making sure visits are covered, changes are managed efficiently, and our clients are supported to live life on their terms.This is a key operational role for someone who understands that reliable service delivery matters deeply to clients, families, and frontline teams.💗Why you’ll love usThe hybrid setupOne day per week (Thursday) in our Melbourne North office for team collaboration. The rest of your week can be worked from home or from the office.Wellness firstMonthly health and wellness allowance, plus laptop, work phone, and home workstation setup.The cultureJoin a supportive, purpose-driven team that believes in Making Lives Better® and finding better ways of doing things.The balanceA permanent part-time role of 30 hours per week, typically 9:00am–3:00pm, Monday to Friday, designed to support genuine work-life balance.💗About the roleYou will be responsible for coordinating day-to-day scheduling and service delivery across our in-home care operations.Your responsibilities will include:Managing daily rosters and responding to schedule changesFilling vacant visits and coordinating replacementsMatching caregivers to clients based on skills, availability, location, and support requirementsCommunicating with team members regarding roster changes, issues, and coverage needsMonitoring service delivery risks and escalating issues earlyMaintaining accurate client, employee, and visit information in our systemsUsing rostering and care management systems confidently to manage scheduling workflows, staff availability, client requirements, visit updates, and service delivery accuracySupporting a smooth, responsive, and reliable experience for clients and caregiversIdentifying recurring roster pressure points and contributing to improved workflow and planning💗About youYou thrive in fast-paced coordination environments, stay calm under pressure, and can balance urgency with good judgment. You take ownership of your actions and understand that reliable service delivery matters deeply to families and frontline teams.You are someone who:Is highly organised and detail-orientedCommunicates clearly and professionallyThinks ahead and follows throughSolves problems quickly and calmlyIs confident making decisions in a live operational environmentTakes responsibility rather than waiting to be told what to doEnjoys working in a role where pace, accuracy, and responsiveness matter💗RequirementsExperienceExperience in operational coordination, scheduling, rostering, or service delivery coordination.Tech-savvyStrong proficiency in Google Workspace / G-Suite including Docs, Sheets, and Drive, with confidence using rostering, scheduling, or care management systems. Experience with AlayaCare or similar platforms will be highly regarded.ComplianceCurrent:National Police Check (Aged Care specific)Working with Children CheckNDIS Worker Screening Check💗Why this role mattersThis is not just a scheduling role. It is a service delivery role.When coordination is done well, clients feel supported, families feel confident, and frontline teams are set up to succeed. When it is not, everyone feels it.We are looking for someone who understands the importance of getting the details right, responding quickly when things change, and helping us deliver care with both discipline and heart.To applyPlease apply via SEEK and include a short cover note outlining:your scheduling, rostering, or service delivery coordination experiencethe systems you have used in similar roleswhy this role interests you