Job Description

Mobile Funeral Arranger £25,369 (£13.01 per hour) plus benefits Full time 37.5 hours per week, Monday to Friday, 9am-5pm. Mobile role covering 13 funeral homes in Bellshill, Blantyre, Cambuslang, Carluke, East Kilbride, Hamilton, Lanark, Larkhall, Lesmahagow, Motherwell, Shotts, Wishaw.

You can apply for this job on your mobile in a few simple steps – no CV required.

You’ll need a full manual UK driver’s licence for this job.

Please note all positions within Funeralcare can involve direct physical contact with the deceased as part of normal duties – the amount of contact will differ dependant on role applied for.

Typical duties include but are not limited to preparation, transportation, and personal care of the deceased to be carried out with professionalism, dignity, respect and adherence to health and safety standards.

Please carefully consider your comfort levels with these responsibilities before applying.

At Co-op Funeralcare, we take pride in helping families say the perfect goodbye to loved ones. You don’t need previous experience in the funeral industry to apply as we provide full training and ongoing support so you’ll have all the tools you need for your new role. You’ll also benefit from a competitive salary, an excellent pension scheme, and discounts on a range of Co-op products and services.

What you’ll do

- travel to meet clients build and maintain positive relationships with the community - support our clients both in person and over the phone, arranging family visits and answering client questions - make sure that the funeral home —both inside and out—is always clean, safe, and welcoming, maintaining a professional and comforting environment for our clients, as well as reporting and recording any maintenance issue (there will be times when you’ll be the only person in branch) - work with different digital systems and devices (computers, tablets, smartphone applications) to accurately manage client documentation, funeral arrangements and invoicing. - make sure that all regulated work, like selling and informing clients about our funeral plans, is referred to the Funeral Plan Arrangers team - support with manual handling of coffins and the deceased - update client management applications, entering accurate and timely information to ensure records are always kept up to date

This role would suit people who have

- a full UK driving licence and access to a vehicle - the ability to work confidently on their own—whether travelling to client meetings or independently managing a branch when needed - good communication skills, with the ability to clearly communicate with clients and colleagues both in writing and verbally - the ability to confidently work with numbers and doing basic calculations such as cash handling, working out discounts, simple data entry and invoicing - a keen eye for detail and accuracy, making sure regulatory policies and processes are always adhered to - good IT skills, with the ability to use a range of technology devices and systems (e.g computers, tablets, smartphones, printers) and the ability to learn and effectively use new applications and systems - a passion for delivering great service and building relationships - high levels of empathy, discretion and care - the ability to carry out the physical elements of the role, such as moving coffins in preparation for family viewings (appropriate training and equipment to ensure safe working practices will be provided)