Job Description

Opis posla
In this role, you will have the opportunity to develop and deploy global customer operations strategy and processes. Each day, you will implement global processes, best practices, and solutions within a regional/local Sales unit to meet and exceed customers’ expectations. You will also showcase your expertise by being accountable for end-of-line metrics and proactively leading, developing, and coaching the Customer Operations team.

The work model for the role is: #LI-Hybrid

This role is contributing to the electrification business in the Zagreb plant.

You will be mainly accountable for:

Focusing on delivery performance, time-to-book lead time, customer cases closing lead time, percentage of digital vs. manual orders, one order-one delivery, percentage of clean orders, and Net Promoter Score.
Ensuring the deployment of order entry and management processes: customer master data and pricing management, order acknowledgment, order changes, delivery note generation, credit limit administration, and implementation of best practices.
Implementing pre-order booking routine control checks, identifying and classifying the root causes for pre-order bookings, and taking preventive actions.
Leading the local implementation of the customer’s case management program.

You will join a dynamic team where you will be able to thrive.
Vrsta posla
Stalni radni odnos

El Customer Operations Manager (M/F)

Job Description