Job Description

Customer Service Manager

Our client is a growing clothing brand passionate about quality, style, and exceptional customer experience. They are looking for an enthusiastic and organised Customer Service Manager to manage a small team and play a key role in supporting day-to-day operations. If you enjoy problem-solving, communicating clearly, and keeping things running smoothly behind the scenes — this role could be perfect for you.

Customer Service Manager - Key Responsibilities Take control of customer services queries for all UK, EU and US sites. Answer queries or ensure the Team have answered queries. Follow through Constant liaising with customers re new orders/special orders/outstanding orders. Liaise with factory and all suppliers on special orders. Must have SAGE 200 knowledge. Be able to create special orders on SAGE Input stock on SAGE Allocate stock on SAGE Be able to enter new codes on SAGE Run reports on SAGE Order badges and allocate stock. Source new products Regularly check KANBAN board and update customers on their queries/enquiries.

Customer Service Manager - Key skills and experience The ability to remain patient and calm during stressful situations The ability to work well under severe pressure and to handle criticism well Administration skills Customer service skills Excellent verbal and written communication skills Attention to detail Strong report-writing and presentation skills, together with a familiarity with popular software packages such as SAGE 200 and Microsoft Office Self-motivation to use their initiative and to innovate, when required

Why Join Us? • Competitive salary up to £35,000 • Friendly team environment • Opportunity to grow within a dynamic clothing brand • Become part of a business where your contribution is valued