Job Description

Immediate Start AvailablePermanent opportunity with line management dutiesAbout Our ClientOur client is a well-established organisation within the Not For Profit sector, known for their active role in supporting and building strong community ties. As a medium-sized organisation, they take pride in their mission-driven work and their commitment to serving diverse communities.Job DescriptionAct as a primary point of contact (supported by a dedicated team) for community members.Ensure timely, thoughtful, and compassionate responses to queries relating to membership, payments, events, and services.Maintain high standards of communication and member experience across all touchpoints.Create psychologically safe and inclusive spaces for all members.Manage sensitive conversations with discretion, professionalism, and emotional intelligence.Ensure compliance with GDPR and data protection requirements.Line manage and coordinate the administrative team supporting community operations.Allocate work, set priorities, and ensure consistent service delivery standards.Recruit, onboard, and support volunteers involved in community activities and events.Develop clear role descriptions, expectations, and training for volunteers.