Job Description

Customer Service Consultant (Permanent, Full-Time)We are seeking a Customer Service Consultant to deliver excellent service in a high street environment. This role suits someone who enjoys helping people, communicates confidently, and provides a professional experience across in-branch and digital channels.The Role You will be the first point of contact for customers, supporting transactions, understanding their needs, and offering guidance on products and services. You'll help ensure a smooth, consistent experience across all interactions while building trust and confidence with customers.Key ResponsibilitiesWelcome and assist customers in person and by phoneUnderstand needs and provide tailored solutionsExplain products, services, and digital tools clearlyMaintain accurate records and support vulnerable customersFollow compliance, risk, and security proceduresWork collaboratively with colleaguesStay organised and adaptable in a busy environmentWhat We're Looking ForCustomer-facing experience (e.g. retail, hospitality, call centres)Strong communication and interpersonal skillsPositive, team-focused attitudeOrganised, adaptable, and confident under pressurePassion for delivering excellent service and willingness to learnWhat You'll GetCompetitive salary + annual bonus25-30 days holiday + bank holidaysPension contributions up to 10%Private medical insuranceTraining and development opportunitiesAccess to colleague financial products and car schemesWhy Join? This is a great opportunity to make a real difference to customers while developing a long-term career in a supportive organisation. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.