Job Description

Role Summary A local authority is seeking an experienced professional to join their Housing Services team, focusing on statutory reviews across homelessness decisions, housing register applications, and temporary accommodation suitability. This role plays a key part in ensuring decisions are legally compliant, fair, and delivered within required timeframes, while maintaining a strong customer-focused approach.

What you will do as a Reviews Officer

- Complete statutory homelessness reviews, including housing register and temporary accommodation suitability cases - Ensure all decisions align with current legislation, statutory guidance, and internal policies - Manage a varied and complex caseload efficiently with minimal supervision - Liaise with service users, internal teams, and external agencies via phone, email, and face-to-face - Accurately record case activity and maintain clear, compliant documentation - Gather, assess, and analyse information to support robust and defensible decisions - Deliver clear, empathetic, and professional communication at all times What you will need as a Reviews Officer

- Proven experience completing homelessness reviews (essential) - Experience with housing register and temporary accommodation suitability reviews (essential) - Strong knowledge of homelessness legislation and relevant policies - Experience in statutory decision-making within housing or homelessness - Strong written, numerical, and analytical skills - Experience using case management systems - Excellent communication and interpersonal skills - Ability to work independently in a fast-paced environment What's on offer

- Competitive hourly rate of £30.77 (Umbrella) - Hybrid working arrangement - Opportunity to work within a busy and impactful Housing Services team - Potential for contract extension