Job Description

Job InformationJob Title: Affected Persons Support Job Requisition ID: 84062Ministry: Public Safety and Emergency ServicesLocation: EdmontonFull or Part-Time: Full TimeHours of Work: 36.25 hours per weekPermanent/Temporary: PermanentScope: Open CompetitionClosing Date: June 2, 2026 Classification: Program Services 4 Salary: $3,148.20 to $4,126.82 biweekly ($82,168 to $107,710 annually)The Ministry of Public Safety and Emergency Services is committed to protecting Albertans and keeping our communities safe. Working alongside other ministries, law enforcement and other community and Indigenous partners, the ministry is part of the justice and public safety continuum and supports the unique needs of Albertans, while ensuring the sustainability and resilience of the system. The ministry leads the coordination, collaboration, and cooperation of organizations involved in the prevention of, response to, and recovery from emergencies in the province. This collaboration ensures the province is prepared for and resilient to the impacts of disasters. For more information about the ministry please visit: https://www.alberta.ca/public-safety-and-emergency-services.aspxThe Police Review Commission (PRC) is responsible for overseeing the police complaints process for all police services in Alberta and will have approximately 150 staff. The PRC will be at the forefront of leading and supporting police services through a significant change in process and philosophy.Role Responsibilities Are you a compassionate, detail-oriented professional with strong experience supporting individuals in complex and sensitive situations? Are you skilled at navigating challenging conversations and helping others access the supports they need? If so, we encourage you to apply.The Affected Persons Support role within the Police Review Commission (PRC) provides specialized case management support for individuals experiencing complex vulnerabilities, including mental health challenges, trauma, and psychosocial barriers. This role is critical in ensuring complainants are able to meaningfully participate in the complaint process through consistent, professional, and trauma-informed support.Reporting to the Director, Case Management, you will manage a portfolio of high-complexity files, providing end-to-end case management, mental health-informed support, and system navigation while acting as a key point of contact for affected persons throughout the complaint lifecycle.Key responsibilities include:Advance case management:•    Independently assess and manage complex complaint files.•    Serve as the primary point of contact for affected persons.•    Apply trauma-informed, culturally responsive approaches in all interactions.•    Support complainants in understanding and navigating the complaints process.Provide mental health and systems navigation support:•    Connect individuals to appropriate community and crisis supports.•    Recognize and respond to distress, risk, or escalation using established protocols.•    Apply de-escalation techniques and maintain strong professional boundaries.Provide advisory support and enhance practices:•    Act as a subject matter resource for case management staff.•    Contribute to improving tools, processes, and guidance for complex files.•    Participate in working groups and service improvement initiatives.Ensure documentation and accountability:•    Maintain accurate and detailed case documentation.•    Prepare summaries and briefing materials.•    Ensure compliance with legislative, privacy, and policy requirements.This role requires strong judgment, emotional intelligence, and the ability to work effectively in high-risk, emotionally complex situations while maintaining neutrality and procedural fairness. You will be required to work with clients but in person and virtually. Please click on this link to view the job description.APS Competencies Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.To excel in these roles, the successful candidate will demonstrate the following competencies:•    Systems Thinking: Understanding the PRC mandate and applying insight to support fair and effective complaint processes. •    Creative Problem Solving: Analyzing complex situations and developing tailored approaches to support complainants. •    Agility: Managing multiple priorities and adapting to changing circumstances. •    Drive for Results: Supporting timely and effective complaint management. •    Develop Networks: Building relationships with internal teams and external service providers to support complainants.Qualifications Minimum Requirements:University degree in a Social Work, Psychology, Nursing, Human or related field plus four (4) years of related experience.Directly related education or experience will be considered on the basis of: •    1 year of education for 1 year of experience; or•    1 year of experience for 1 year of education.Required:•    Experience supporting individuals experiencing mental health, trauma, or psychosocial challenges. •    Ability to work with sensitive, emotionally charged situations while maintaining neutrality and professionalism.Assets:•    Trauma informed and/or Mental Health training and certification.•    Experience working in structured environments (e.g., justice, regulatory, social services, or health systems). •    Experience with de-escalation, conflict management, and crisis response.•    Experience navigating and referring to community-based supports and services. •    Strong case management, assessment, and documentation skills. •    Experience advising colleagues or contributing to improved processes, tools, or practices.Other Requirements:•    If you are in the fields of Nursing or Social Work, you must be registered with the province of Alberta. •    Must be able to pass and maintain a fingerprint-based criminal records check, vulnerable sector check, and other clearances required to access police databases.•    Some travel may be required within the province (>25%).Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.Notes •    Office is located in Edmonton, Alberta •    Hours of Work: 36.25 hours per week (full time – in person)•    Monday to Friday (8:15 am to 4:30 pm)Other Application Information:•    Please include a cover letter outlining how your education and skills align with the role.•    Final candidates may be required to undergo a written test demonstrating writing skills and abilities pre or post interviews.•    This position will require final candidates to undergo a fingerprint-based security clearance and vulnerable section check.•    Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. What the GoA has to offer to prospective employee:•    Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx•    Public Service Pension Plan (PSPP) - https://www.pspp.ca•    Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits•    Professional learning and development - https://www.alberta.ca/professional-development-support-directive•    Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca•    Positive workplace culture and work-life balance.•    Leadership and mentorship programs.How To ApplyApplicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.Candidates are required to apply for a job online. Please visit https://www.alberta.ca/job-application-resources#before for more information. Please visit Recruitment Principles, for more information.In your resume, please include dates (including months and years) associated with all education and work experience. For example, January 2006 - June 2009 (part-time). This example is provided for illustrative purposes only. Applicants are encouraged to present their information clearly and thoroughly, using a format that best conveys their experience.It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)(https://www.alberta.ca/international-qualifications-assessment.aspx) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information (https://canalliance.org/en/default.html).It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.Closing StatementThis competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Alysha Hendriksen at Alysha.Hendriksen@gov.ab.ca.