Job Description

About the Role Gear4music is one of the UK’s leading retailers of musical instruments and equipment, and we’re looking for an experienced and motivated Senior Delivery & Installation Specialist to join our new in-house delivery team. This is not a standard delivery role. You’ll be responsible for the delivery, installation, and basic setup of high-value musical instruments, including pianos, directly into customers’ homes across the UK. As a senior member of the team, you will work with the wider business to ensure every delivery meets our high standards of service, care, and professionalism. Key Responsibilities Deliver, install, and set up large musical instruments (including pianos) in customer homes Lead by example, supporting and guiding other drivers on best practice Provide an exceptional, knowledgeable, and friendly customer experience Safely handle, position, and assemble equipment where required Follow delivery routes to ensure efficiency and timeliness Work closely with Customer Services to deliver a seamless in-house service Ensure compliance with driving regulations, including tachograph usage Support training and onboarding of new team members Your Skills and Experience: What we're looking for Full, clean UK driving licence with C1 entitlement (7.5T required) Valid Driver CPC (Certificate of Professional Competence) D4 medical (or willingness to obtain) if required Experience using tachographs and driving 7.5T vehicles Physically fit and comfortable with heavy lifting Proven experience in delivery and installation or setup of large/bulky items Strong hands-on ability (DIY skills or technical aptitude essential) Excellent customer service and communication skills Musical knowledge desirable — ideally a piano player or strong interest in music Leadership or team mentoring experience Flexible to travel nationwide Additional Requirements Comfortable operating a range of electric vehicles and 7.5T panel van (tachograph required) Longer working days may be required depending on location (e.g. long-distance deliveries such as Cornwall) Occasional overnight stays may be required depending on delivery routes Flexibility around working hours to accommodate longer/shorter days as required Full availability during peak trading (mid-November to mid-January) What we'll give you Alongside the benefit of working with a fantastic bunch of talented people, we are committed to providing a well-rounded benefits package that includes development opportunities and support for your wellbeing: Generous discount scheme across our full range of music and home entertainment products Employee Assistance Programme, offering 24/7 caring & compassionate support across a wide range of areas Access to 30 qualified Mental Health First Aiders across the business, demonstrating our commitment to prioritising mental health & wellbeing support as a ‘Mindful Employer’ Free car parking with access to electric charging points Plus the following: employee referral scheme, employer pension scheme, corporate eyecare vouchers, cycle to work scheme, company sick pay scheme, enhanced maternity, paternity & adoption pay and annual flu vaccinations.