Job Description

Facilities ManagerLocations: Cardiff / Thatcham / OxfordReporting to: Senior Regional Facilities Manager / Contract Manager The Role We are seeking an experienced Facilities Manager to lead the delivery of high-quality facilities management services across one or more sites. This is a key leadership role, responsible for ensuring operational excellence, financial performance, and outstanding customer service, while maintaining compliance with statutory and contractual requirements. You will manage teams, oversee suppliers and subcontractors, and work closely with stakeholders to continuously improve service delivery and drive value across the contract. Key ResponsibilitiesProvide strong leadership to ensure all contractual commitments, including SLAs and KPIs, are met and exceededIdentify and deliver opportunities for contract growth, additional services, and improved profitabilityEnsure company policies, processes, and procedures are effectively communicated and implementedMaintain safe, healthy working environments, ensuring full compliance with health & safety legislation and internal standardsManage operational staffing structures, balancing cost efficiency with service excellence and resilienceEnsure teams are fully competent, supported by effective training, development, and succession planningCollaborate with peers and stakeholders to support continuous improvement and best practiceTake accountability for financial performance, including revenue, cost control, WIP, and debt reductionMaintain effective control systems to ensure statutory, policy, and contractual complianceBuild and sustain strong client relationships, ensuring a customer-focused approach across all activitiesPromote company values and create a positive, high-performance cultureDeliver clear and effective communication through meetings, briefings, reports, and updatesAccountabilitiesDirect reporting to a Senior Regional Facilities Manager / Contract ManagerLine management responsibility for the contract team and oversight of subcontractorsDay-to-day operational accountability to client stakeholdersSkills, Knowledge & ExperienceProven experience in facilities management within a complex or multi-site environmentStrong people management and team development experienceExcellent interpersonal and stakeholder management skillsSound commercial awareness and financial acumenNEBOSH General Management Certification (or equivalent)Personal AttributesHighly motivated with strong influencing and leadership skillsActs as a role model for customer service excellenceOrganised, proactive, and able to perform effectively in high-pressure environmentsHigh levels of integrity, energy, and self-confidenceAdditional InformationThe role will involve occasional travel to support operational delivery, training, and business reviewsSome overnight stays may be required