Job Description

Are you early in your IT career and known for how well you communicate, present yourself, and support customers?Netcare is looking for a Support Engineer to join our team in a client‑aligned onsite role, supporting a key enterprise customer based in Camperdown. This role suits someone with strong technical fundamentals, outstanding communication and presentation skills, and the aptitude to grow quickly within a structured MSP environment.A minimum of 6–12 months of IT support experience is required.Candidates must demonstrate proficiency in Microsoft 365 and solid hardware support capabilities.Experience supporting users in Architecture, Engineering, or Construction (AEC) environments is highly regarded.What You’ll Be DoingProvide onsite and remote IT support to end users in a professional office environmentTroubleshoot and resolve day‑to‑day hardware, software, and user issuesSupport Microsoft environments including Windows, Microsoft 365, Intune, and Active DirectoryManage service requests and incidents end‑to‑end with clear updates and follow‑throughCommunicate confidently with users, including senior stakeholders and project teamsRepresent Netcare professionally onsite at all timesEscalate issues when required while retaining ownershipDocument fixes and recurring issues to improve service qualityFollow established processes with a proactive, outcome‑focused mindsetWhat We’re Looking ForWe’re less concerned with years of experience and more focused on how you operate.You’ll be a strong fit if you bring:Excellent verbal and written communication skillsA polished, professional, customer‑facing presenceStrong learning ability and technical aptitudeConfidence supporting users face‑to‑faceAbility to work independently onsite while collaborating with a wider teamSolid troubleshooting fundamentals across Windows and user environmentsHands‑on experience supporting Microsoft 365 users, including:User administration in Microsoft 365Active Directory user and group managementExposure to Intune device or policy management (or strong aptitude to learn)Bonus points for experience in:Supporting users in Architecture, Engineering, or Construction (AEC) environmentsFast‑paced, deadline‑driven workplacesMicrosoft 365, Intune, and AD administration in a managed or client‑aligned settingMicrosoft certifications are welcomed but not required — we value aptitude and attitude just as highly.Why Join Netcare?Stable, full‑time role supporting a long‑term enterprise clientHands‑on experience in a real operational environmentStrong processes, mentoring, and escalation supportTraining and certification pathwaysA culture that values clarity, ownership, and follow‑throughClear growth pathway into higher‑level support roles