Job Description

We are currently seeking a proactive and customer-focused IT Support Officer (Level 1) to join a well-established and growing organisation.About the RoleYou will be responsible for providing first-level technical support across the business. You will play a key role in ensuring smooth day-to-day IT operations while delivering a high standard of customer service.Key ResponsibilitiesUser administration, including onboarding and offboardingTroubleshooting technical issues and gathering relevant informationFollowing established policies and procedures for support tasksAssisting with the development and improvement of work instructionsManaging support triage and responding to helpdesk requestsPerforming scheduled system maintenanceProviding software support across various platformsAssisting with network troubleshooting and fault findingAbout YouTertiary qualification in Information Technology or a related fieldPrevious experience in an IT support or similar roleStrong documentation skills, ideally within a ticketing system environmentAbility to follow structured processes and procedures with accuracyDemonstrated commitment to customer serviceStrong communication skills, both written and verbalWhat’s on OfferOpportunity to join a stable and growing organisationSupportive team environment with ongoing developmentExposure to a broad range of IT systems and technologiesSubmit your application today and take the next step in a hands-on IT support role.